Privacy Policy

Home Privacy Policy

Privacy Policy

Home Privacy Policy
PRIVACY STATEMENT

This website (nandgramdham.org) is owned and operated by Hare Krishna Movement Kota (also registered as Radha Krishna Mandir Foundation Kota for religious purpose donations), a registered religious trust in Rajasthan, India — operating under the brand name Nandgram Dham. In this Privacy Policy, "we", "us" and "our" refer to Hare Krishna Movement Kota / Radha Krishna Mandir Foundation Kota / Nandgram Dham.

We recognize that you may be concerned about the information we collect from you through our website and how we treat that information. We are committed to ensuring that your privacy is protected.

This Privacy Policy is effective from 29 June 2025. This policy describes what information we collect from you, why we collect it, how it is used, protected and retained, as well as your choices regarding this information.

If you have any questions, comments or concerns about this Privacy Policy, or any requests concerning your personal data, you may contact us at:

Personal Information

We respect your privacy when you visit our website. At our site, we do not collect personally identifiable information unless you provide it to us voluntarily. To access general content of the website you need not register or provide your personal information.

However, we gather certain personally identifiable data under specific circumstances such as donations, event registrations, newsletter subscriptions, and contact enquiries. We do not sell or trade such information to third parties. We do not share such information with third parties unless authorized by the person submitting the information or when required by law.

Donations

When you make a donation through our online donation page, we collect your name, mobile number, e-mail address, postal address and zip/postal code. We use this information to acknowledge the receipt of your donation, issue payment receipts, and communicate with you in case of any issue in processing the donation.

We also use this information to communicate in case of any payment issue and to send prasadam where offered. Please note: donations to Nandgram Dham / Hare Krishna Movement Kota / Radha Krishna Mandir Foundation Kota are not eligible for tax exemption under Section 80G of the Income Tax Act, 1961.

Life Patron

You can become our life patron by enrolling in one of our life patron schemes. If you are interested, you can send us an enquiry through the contact form. We collect your name, mobile number, email address, and patron scheme preference for subsequent communication with you.

Donor's Personal Data

We retain your personal information that we collect at the time of your online donation as long as it is required for statutory or legal purposes. Tax laws in India may require us to retain donation records (including contact information and contribution level) for a defined period.

We use your personal information only for the purposes for which it is collected. However, you may opt to receive communications related to our temple festivals, events, special offers, and volunteering opportunities.

WhatsApp Subscription

You can subscribe to our WhatsApp Broadcast Group to receive daily messages such as daily Deity darshan, festival announcements, Ekadashi reminders, and inspirational quotes. This service is free and you may unsubscribe at any time. When you subscribe, we collect your name and save it in our contacts list along with your WhatsApp number to send you messages.

Newsletter Subscription

When you subscribe to our email or SMS newsletter, we collect your name, email address, and/or phone number. This data is used solely to send you updates about temple activities, festivals, and spiritual content. You may unsubscribe at any time using the link provided in any communication.

Event Registration

We conduct spiritual and cultural programs such as Culture Camp, Heritage Fest, and festival events. When you register online, we collect the participant's name, date of birth, gender, contact details, and any other details required to manage the event. This information is used to communicate with participants, issue certificates, and manage event logistics.

Enquiries (Contact Us)

When you send us an enquiry through the 'Contact Us' page, we collect your name, email, phone number, and your message to communicate with you and respond to your questions.

Third-Party Tools

We use the following third-party tools for various purposes as described below.

Google Analytics / Google Tag Manager (Analytics)

We use Google Analytics and Google Tag Manager to analyze and evaluate the use and performance of our website in order to improve your online experience. These tools collect non-personal data that may include your IP address, geographical location, browser type, operating system, referral source, length of visit, page views, and website navigation paths.

Payment Gateway — CCAvenue

We use CCAvenue (a product of Infibeam Avenues Ltd.) as our payment gateway to process online donations securely. CCAvenue allows you to make payments electronically using credit cards, debit cards, net banking, UPI, and other payment methods.

CCAvenue collects and processes your payment-related data including contact details, card/banking details, and transaction details to facilitate online payments. We do not collect, store, or have access to your card or banking credentials. This data is completely managed by CCAvenue as per their own privacy and security policies, and is processed in compliance with PCI-DSS standards.

For CCAvenue's privacy policy, please visit: www.ccavenue.com/privacy.jsp

Donation Refund Policy

We follow a reliable refund policy to let our donors feel privileged about their association with us. Transactions successfully debited by the payment gateway but not confirmed to our system will be treated as failed transactions and are eligible for refund post reconciliation. We will respond within 7 working days from receipt of a complaint from the donor. Please refer to our full Refund & Cancellation Policy for details.

Security

We are committed to ensuring that the information you share with us is secure. In order to protect your data from unauthorized access, disclosure, unlawful processing, or accidental loss, we have put in place suitable physical, electronic, and managerial procedures. All online transactions on our donation pages are transmitted using SSL (Secure Sockets Layer) encryption.

Cookies

The third-party tools that we use may use cookies to automatically collect non-personal information. Cookies are small text files that allow a website to recognize repeat visitors and track usage behavior. If you choose to disable cookies in your browser, some features of our website may not function properly.

External Links

Our website may contain links to other websites. The inclusion of a link to a site does not constitute a representation, endorsement, or affiliation with that site unless expressly stated. We are not responsible for the privacy practices or content of those sites.

Data Retention

We seek to retain your personal information only as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law or regulations. For example, tax laws in India may require us to keep contact information and contribution records of donors on file for a defined statutory period.

Your Rights

You have certain rights with respect to the personal information we hold about you. Upon request, we will tell you what information we hold about you, rectify any incomplete or inaccurate information, and restrict use of your information. We will make reasonable efforts to delete your information if you ask us to do so, unless we are required by law to retain it.

Sharing of Information

We may need to disclose your personal information when required by law or judicial proceedings, or when necessary to protect our rights, privacy, safety, property, donors, or users, and to enforce our Terms of Service. We do not sell or rent your personal information to any third party.

Amendments to This Policy

If we decide to change our privacy policy, we will post those changes on this page. We encourage you to periodically review this policy for the latest information on our privacy practices. Any material change in how we handle your personal data will be communicated via email or a prominent notice on our website.

Last Updated: 29 June 2025